Terms and Conditions

Personal Information

Heritage Foods Ltd (“HFL”) is the licensed owner of the brand “Heritage TUCH”. HFL respects your privacy. This Privacy Policy provides succinctly the manner your data is collected and used by HFL on the Site. As a visitor to the application, Consumer is advised to please read the Privacy Policy carefully. By accessing the services provided by the application, Consumer agree to the collection and use of their data by HFL in the manner provided in this Privacy Policy.

Services overview

As part of the registration process on the application / site, HFL may collect the following personally identifiable information about Consumer : Name including first and last name, e-mail, alternate email address, mobile phone number and contact details, Postal code, Demographic profile (like your age, gender, occupation, education, address etc.) and information about the pages on the site, Consumer visits/access, the links you click on the site, the number of times Consumer access the page and any such browsing information.

Eligibility

Services of the application / site would be available to only select geographies in India. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Site. If the Consumer is a minor i.e. under the age of 18 years but at least 13 years of age, Consumer may use the application / site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. If Consumer age is below 18 years, their parents or legal guardians can transact on behalf of Consumer, if they are registered users.

 

License & Site Access

HFL grants Consumer a limited sub-license to access and make personal use of this application / site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of HFL. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of HFL. Consumer may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the application / site or of HFL and its affiliates without express written consent. Consumer may not use any meta tags or any other "hidden text" utilizing the application / sites or HFL’s or trademarks without the express written consent of HFL. Any unauthorized use terminates the permission or license granted by HFL.

 

Account & Registration Obligations

All shoppers have to register and login for placing orders on the application / site. Consumer has to keep their account and registration details current and correct for communications related to your purchases from the application / site. By agreeing to the terms and conditions, the shopper agrees to receive promotional communication and newsletters upon registration. The customer can opt out either by unsubscribing in "My Account" or by contacting the customer service. 

Pricing

All the products listed on the application / site will be sold at MRP unless otherwise specified. The prices mentioned at the time of ordering will be the prices charged on the date of the delivery. In case the prices are higher or lower on the date of delivery no additional charges will be collected or refunded as the case may be at the time of the delivery of the order.

Cancellation by Site / Consumer

Consumer can cancel their order within the cut-off time of the slot for which they have placed an order by calling our customer service. In such a case we will adjust the payments if any made by Consumer for future deliveries. If HFL suspects any fraudulent transaction by any Consumer or any transaction which defies the terms & conditions of using the website, HFL at its sole discretion could cancel such orders. HFL will maintain a negative list of all fraudulent transactions and consumers and would deny access to them or cancel any orders placed by them.

 

Return & Refunds

HFL does not have any return / refund policy. Since products HFL sell are sensitive to hygiene and temperature, HFL will not entertain any returns from consumers in any case. Products once sold / delivered will not be returned back in any case. However in the event of any manufacturing defect, full replacement to the consumers will be ensured.

 

Consumer Agree and Confirm

  1. That in the event that a non-delivery occurs on account of a mistake by consumer (i.e. wrong name or address or any other wrong information) any extra cost incurred by HFL for redelivery shall be claimed from you.
  2. That Consumer will use the services provided by the application / site, its affiliates, consultants and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using and transacting on the application / site.
  3. That Consumer will provide authentic and true information in all instances where such information is requested of Consumer. HFL reserves the right to confirm and validate the information and other details provided by Consumer at any point of time. If upon confirmation details of Consumer are found not to be true (wholly or partly), it has the right in its sole discretion to reject the registration and debar you from using the services and / or other affiliated websites /applications without prior intimation whatsoever.
  4. The Consumer authorise the Customer Care to contact for any transactional purposes related to their order/account.
  5. That Consumer are accessing the services available on this application / site and transacting at their sole wish and are using your best and prudent judgment before entering into any transaction through this application / site
  6. That the address at which delivery of the product ordered by Consumer is to be made will be correct and proper in all respects.
  7. That before placing an order Consumer will check the product description carefully. By placing an order for a product Consumer agree to be bound by the conditions of sale included in the item's description. Consumer may not use the application / site for any of the following purposes:
  8. Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable materials.
  9. Gaining unauthorized access to other computer systems.
  10. Interfering with any other person's use or enjoyment of the Site.
  11. Breaching any applicable laws;
  12. Interfering or disrupting networks or web sites connected to the Site.
  13. Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.

 

Colours

  HFL has made every effort to display the colours of its products that appear on the Application / Website as accurately as possible. However, as the actual colours the Consumer see will depend on their monitor, HFL cannot guarantee that Consumer monitor's display of any colour will be accurate.

 

Modification of Terms & Conditions of Service

HFL may at any time modify the Terms &Conditions of Use of the Application / Website without any prior notification to Consumer. They can access the latest version of these Terms & Conditions at any given time on the Site. Consumer should regularly review the Terms & Conditions on the Site. In the event the modified Terms & Conditions is not acceptable to Consumer, they should discontinue using the Service. However, if the Consumer continue to use the Service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this Site.

 

Governing Law and Jurisdiction

This User Agreement shall be construed in accordance with the applicable laws of India. The Courts at Hyderabad shall have exclusive jurisdiction in any proceedings arising out of this agreement.Any dispute or difference either in interpretation or otherwise, of any terms of this User Agreement between the parties hereto, the same shall be referred to an independent arbitrator who will be appointed by HFL and his decision shall be final and binding on the parties hereto. The above arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996 as amended from time to time. The arbitration shall be held in Hyderabad. The High Court of judicature at Hyderabad alone shall have the jurisdiction and the Laws of India shall apply.

 

Reviews, Feedback, Submissions

All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to the Application / Website on or by this Application / Website or otherwise disclosed, submitted or offered in connection with Consumer use of this Site (collectively, the "Comments") shall be and remain the property of HFL. Such disclosure, submission or offer of any Comments shall constitute an assignment to HFL of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, HFL owns exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. HFL will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments Consumer submits for any purpose whatsoever, without restriction and without compensating Consumer in any way. HFL is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay Consumer any compensation for any Comments; or (3) to respond to any Comments. Consumer  agree that any Comments submitted by them to the Site will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. Consumer further agrees that no Comments submitted by them to the Website will be or contain libellous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam". HFL does not regularly review posted Comments, but does reserve the right (but not the obligation) to monitor and edit or remove any Comments submitted to the Site. Consumer grants HFL the right to use the name that they submit in connection with any Comments. Consumer agrees not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments submitted. The Consumer and shall remain solely responsible for the content of any Comments they make and they agree to indemnify HFL and its affiliates for all claims resulting from any Comments they submit. HFL and its affiliates take no responsibility and assume no liability for any Comments submitted by Consumer or any third party.

 

Copyright & Trademark

HFL, its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this Application / Website. Access to this Application / Website does not confer and shall not be considered as conferring upon anyone any license under any of HFL or any third party's intellectual property rights. All rights, including copyright, in this website are owned by or licensed to HFL. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of HF. You may not modify, distribute or re-post anything on this website for any purpose.The names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of HFL, its affiliates, its partners or its suppliers. All other marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this Application / Website. Access to this Application / Website does not authorize anyone to use any name, logo or mark in any manner.

 

References on this Site to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to the Consumer and do not in any way constitute or imply HFL endorsement, sponsorship or recommendation of the third party, information, product or service. HFL is not responsible for the content of any third party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to link to any such third party websites, Consumer do so entirely at their own risk. All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Application / Website (collectively, the "Contents") are intended solely for personal, non-commercial use. Consumer may download or copy the Contents and other downloadable materials displayed on the Website for their personal use only. No right, title or interest in any downloaded materials or software is transferred to Consumer as a result of any such downloading or copying.  Consumer may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Website or any related software. All software used on this Website is the property of HFL or its licensees and suppliers and protected by Indian and international copyright laws. The Contents and software on this Application / Website may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Contents on this Website is strictly prohibited. Unless otherwise noted, all Contents are copyrights, trademarks, or other intellectual property owned, controlled or licensed by HFL, one of its affiliates or by third parties who have licensed their materials to HFL and are protected by Indian and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all Contents on this Website is the exclusive property of HFL and is also protected by Indian and international copyright laws.

 

Objectionable Material

Consumer understands that by using this Application / Website or any services provided on the Site, Consumer may encounter Content that may be deemed by some to be offensive, indecent, or objectionable, which Content may or may not be identified as such. Consumer agree to use the Site and any service at their sole risk and that to the fullest extent permitted under applicable law, HFL and its affiliates shall have no liability to Consumer for Content that may be deemed offensive, indecent, or objectionable to Consumer.

Indemnity

Consumer agrees to defend, indemnify and hold harmless HFL, its employees, directors, officers, agents, distributors and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon their actions or inactions, which may result in any loss or liability to HFL or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfilment of any of their  obligations under this User Agreement or arising out of the their violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement.

Termination

This User Agreement is effective unless and until terminated by either the Consumer or HFL. Consumer may terminate this User Agreement at any time, provided that Consumer discontinues any further use of this Application / Website. HFL is having right to terminate this User Agreement without any caution notice if any fraudulent transaction by Consumer or any transaction which defies the terms & conditions of using the website and accordingly deny their access to the Site, Such termination will be without any liability to HFL. Upon termination of the User Agreement by either Consumer or HFL, Consumer must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the User Agreement or otherwise. HFL has the right to any Comments shall survive any termination of this User Agreement. Such termination of the User Agreement shall not cancel Consumer obligation to pay for the product already ordered from the Website or affect any liability that may have arisen under the User Agreement.

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Privacy Policy

 

Personal Information

What information is, or may be, collected from Member Consumer ?

As part of the registration process on the Application / Website, HFL may collect the following personally identifiable information about you: Name including first and last name, E-mail, alternate email address, mobile phone number and contact details, Postal code, Demographic profile (like your age, gender, occupation, education, address etc.) and information about the pages on the site Consumer visits/access, the links Consumer click on the site, the number of times Consumer access the page and any such browsing information.

How do we Collect the Information?

HFL will collect personally identifiable information about Consumer only as part of a voluntary registration process, on-line survey or any combination thereof. The Site may contain links to other Web sites. HFL is not responsible for the privacy practices of such Web sites which it does not own, manage or control. The Site and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on someone's past visits to the Site.

How is information used ?

HFL will use personal information of Consumer to provide personalized features to them on the Site and to provide for promotional offers to Consumer through the Site and other channels. HFL will also provide this information to its business associates and partners to get in touch with Consumer when necessary to provide the services requested by them. HFL will use this information to preserve transaction history as governed by existing law or policy. HFL may also use contact information internally to direct its efforts for product improvement, to contact you as a survey respondent, to notify the Consumer if they win any contest; and to send them promotional materials from its contest sponsors or advertisers. HFL will also use this information to serve various promotional and advertising materials to them via display advertisements through the Google Ad network on third party websites. Consumer can opt out of Google Analytics for Display Advertising and customize Google Display network ads using the Ads Preferences Manager. Information about Customers on an aggregate (excluding any information that may identify Consumer specifically) covering Customer transaction data and Customer demographic and location data may be provided to partners of HFL for the purpose of creating additional features on the website, creating appropriate merchandising or creating new products and services and conducting marketing research and statistical analysis of customer behaviour and transactions.

With whom the information of Consumer will be shared

HFL will not use the financial information of Consumer for any purpose other than to complete a transaction with them. HFL does not rent, sell or share their personal information and will not disclose any of their personally identifiable information to third parties. In cases where it has their permission to provide products or services Consumer requested and such information is necessary to provide these products or services the information may be shared with HFL’s business associates and partners. HFL may, however, share consumer information on an aggregate with its partners or third parties where it deems necessary. In addition HFL may use this information for promotional offers, to help investigate, prevent or take action regarding unlawful and illegal activities, suspected fraud, potential threat to the safety or security of any person, violations of the Site’s terms of use or to defend against legal claims; special circumstances such as compliance with subpoenas, court orders, requests/order from legal authorities or law enforcement agencies requiring such disclosure.

What Choice are available to Consumer regarding collection, use and distribution of their information ?

To protect against the loss, misuse and alteration of the information under its control, HFL has in place appropriate physical, electronic and managerial procedures. For example, HFL servers are accessible only to authorized personnel and Consumer information is shared with employees and authorised personnel on a need to know basis to complete the transaction and to provide the services requested by them. Although HFL will endeavour to safeguard the confidentiality of their personally identifiable information, transmissions made by means of the Internet cannot be made absolutely secure. By using this site, the Consumer agrees that HFL will have no liability for disclosure of their information due to errors in transmission or unauthorized acts of third parties.

How can you correct inaccuracies in the information ?

To correct or update any information Consumer have provided, the Application / Website allows them to do it online. In the event of loss of access details Consumer can send an e-mail to: customercare@heritagefoods.in

Policy updates

HFL reserves the right to change or update this policy at any time. Such changes shall be effective immediately upon posting to the Site.

Contact Information

 

Heritage Foods Ltd,
6-3-541/ C, Panjagutta,

Hyderabad - 500 082 INDIA
Tel.: +91 040 - 2339 1221 / 222

Email id: customercare@heritagefoods.in

 

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